Ubitap

COVID-19 Updates and Impacts

Dear Customers,

The Movement Control Order (MCO) or Perintah Kawalan Pergerakan (PKP) has been implemented in Malaysia from 18 March to 9 June 2020 to mitigate the spread of COVID-19 pandemic.

Our business falls under e-commerce activities and therefore, we are allowed to operate.

We are working hard to maintain operations but some adjustments are inevitable. The situation is fluid and changes by the day. To keep you informed on the current impact to our level of service, we will post updates from time to time and we invite you to check this webpage regularly.

Please stay safe. Keep your distance and wash your hands regularly. Thank you for your continued support.


Last update: 14 May 2020

Online store

Ubitap's online store is open as usual. You may place your order and we will process it accordingly.

Orders placed before 11 am usually will be sent out on the same day.


Shipping and Delivery

We mainly use Pos Laju or GDex for local delivery (Express Courier). During this time, they are handling high volume of parcels but operating at reduced working hours. Expect a slight delay to the delivery time. Please use your home address for shipping as many non-essential businesses are closed. Regretfully, your parcel will not be delivered if your shipping address falls under Enhanced MCO/PKPD area.

Local pick-up orders at our place are suspended for the time being. You are encouraged to choose delivery service.

International Orders using Express Courier are sent out as usual. However, There might be some disruptions depending on current situation for your country.

Economy Shipping for both local and international orders are suspended temporarily.


Customer Service

Customer support is maintained via email, WhatsApp or phone call from 9am-6pm, Monday through Friday.


Inventory

We are getting and stocking products as usual. Lead time for Out of stock products might be longer due to supply chain constraints. If you would like to place large orders for out of stock products, you may contact us to get an estimation on the lead time.