Shipping and Delivery
Processing and shipping times
We do ship worldwide. If your country is not listed, please contact us and we will try to find the most viable way to ship your order.
We charge fair shipping and handling prices where ever you are. Shipping and handling charges are based on type, quantity and weight of the product. The charges cover the postage as well as the cost of the packaging, order consolidation, verification and sorting.
Same day dispatch
Orders placed online before 11am on Monday-Friday (excluding public holiday) are always dispatched on the same day barring any unforseen circumstances. Once your order is shipped, you will receive an email with tracking information. Customers in Malaysia can expect delivery within 1 to 3 business days. In the event that we are not able to ship within the said time frame, we will contact you beforehand for other arrangements.
For International orders, delivery time varies depending on your location.
If you do not receive your item after some reasonable time, please contact us and we will help to trace it.
Ubitap has no control over and gives no guarantee in relation to the performance of postal/courier company which we may engage to deliver our goods.
"Our shipping and handling charges closely reflect the actual cost, and therefore keep our product prices competitive for our customers."
Shipping options
Shipping options will be presented when you do a checkout.
Malaysia deliveries
We use Pos Laju/Pos Malaysia as our main delivery agent. Depending on our operation needs, we might switch to other courier companies from time to time.
- Express Courier
- 1-3 business days, trackable (Fast and reliable, recommended!)
- Economy Shipping
- 3-5 business days, trackable
- Free Shipping
- Available for orders more than RM200. 2-4 business days, trackable
Buy online, self pickup: We offer self pickup at Bandar Baru Bangi, Selangor with no extra cost and by appointment only. Choose this option if you plan to come and collect order yourself or if you make your own pick-up arrangement using Grab Express, Lalamove etc. Take note that there will be no collection without prior appointment.
Rest of the World
- Express Courier
- 1-5 business days (major cities), trackable (Fast and reliable, recommended!)
- Economy shipping
- National post registered mail, up to 10+ business days, limited tracking
International orders might be subjected to custom clearance delay. You are responsible for any taxes, duty, handling fee, custom clearance charges etc. as required by your country for importing goods. These charges are imposed by the government of your country and not included in the delivery charge.
Shipment insurance
Shipment insurance IS NOT included in the shipping charges by default. Without insurance, compensation for any loss or damage to the package is up to the courier company's maximum liability. If you think you need one, please contact us for a quote.
